Consumer Information

Important Consumer Information

Below you will find all the essential information to consumers, which we are required to provide by law.

1. Identity and Address of Supplier/Entrepreneur

    Siegelwerk GmbH
    Seidenstraße 57
    70174 Stuttgart
    Phone +49-711-7223668-0
    Fax +49-711-7223668-30

    2. Warranty:

      We advise you that in the event of the defectiveness of delivered goods, you are entitled to the statutory warranty rights against us.

      3. Right of withdrawal:

        If you are a consumer, you are entitled to a right of withdrawal. Information on the right of withdrawal, the withdrawal instructions and the withdrawal form can be found at: /pages/return-policy

        4. Detection and Correction of Input Errors

          Before submitting your order, your complete order details, such as type and quantity of goods, prices, shipping fees, your address information, and other information relevant to your order are displayed. After submitting your order, input errors can only be corrected via email or phone.

          5. Technical Steps Leading to the conclusion of a Contract

            At the end of the ordering process, an order summary containing all relevant information regarding your order is displayed. Not until you have clicked the button “Order and Pay,” you are issuing a binding contractual statement. This can then be accepted by us in accordance with our General Terms and Conditions /pages/terms

            6. Storage and Accessibility of the Text of the Contract

              The text of the contract (the order details) are saved by us and sent to you via email once you have placed your order. You will have no further access to it at a later point in time. The General Terms and Conditions can be accessed, saved, and printed via the site at any time.

              7. Contract Languages

                Contract language is English or German.

                8. Delivery restrictions

                  We deliver in the following countries/regions:

                    - EU


                      9. Means of Payment:

                        We accept the following means of payment:

                          - Pay Pal
                          - Credit Card

                            10. General Terms and Conditions (GTC)

                              Please also note our General Terms and Conditions pages/terms

                              11. Information about Online Dispute Resolution:

                                The by the EU provided platform for Online Dispute Resolution (ODR platform) shall be a single point of entry for consumers and traders seeking the out-of-court resolution in the case of disputes in relation to online sales or service contracts between a consumer residing in the EU and a trader with a place of business in the EU. The ODR platform can be accessed under the following link:

                                12. Alternative Dispute Resolution

                                  We do not participate in dispute settlement proceedings before a consumer arbitration board.